JOB DESCRIPTION:

Responsible for an assigned portfolio. Must handle incoming telephone calls and establish a positive relationship with customers. Also greet visitors in a professional manner while making collection calls and performing a wide variety of clerical duties.

JOB RESPONSIBILITIES:

  • Bring loans up to date.
  • Collect all outstanding debt.
  • Answer calls and perform customer service follow up.
  • Take payments and answer questions.
  • Input insurance information only after collection calls have been made.
  • Make collection calls for delinquent accounts.
  • Follow up with impounded vehicles and provide corresponding paperwork to retrieve impounded vehicles.

JOB EDUCATION:

Degree: High School Diploma and some Jr College Education.

JOB SKILLS:

  • Bilingual English/Spanish a MUST! Diplomacy
  • Keyboard Skills Written
  • Communication Skills
  • Professionalism
  • Filing
  • Computer Literacy (Word, Excel & Outlook)
  • Telephone Etiquette
  • Organization
  • Oral Communication Skills
  • Math aptitude
  • Time Management
  • Proofreading Skills
  • Customer Service
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